Boise, Idaho — October 8, 2026 — Retail Advisory Group, led by founder and principal consultant John Scales, has launched retail consulting services in Boise, providing support for independent, regional, national, startup, mid-size and larger retailers.
The firm provides consulting focused on retail performance, customer experience, leadership development, fractional leadership and performance diagnostics. Its work includes sales and margin analysis, operational adjustments, shopper journey evaluation, service models, in-store branding, training, workforce planning, accountability and leadership development.
Retail Advisory Group also provides fractional executive support through a Fractional VP of Retail or Operations, Fractional Retail Advisor, and Turnaround and Performance Transformation support. Its Retail Performance Diagnostic identifies key opportunities and produces a 90-day action plan.
John Scales brings more than 30 years of retail industry experience, including more than 20 years in senior roles with national brands. He says, “Retail success grows when strong teams and meaningful customer experiences are backed by practical action.”
In addition to consulting, the firm provides project management, leadership support, performance improvement and motivational speaking. Speaking services are available for conferences, leadership retreats and team development events, with topics including Leading Through Change, From Insight to Action, The Power of the Customer Experience, Empowering the Team and Shaping the Future of Retail.
Retail Advisory Group provides consulting through on-site, remote and hybrid arrangements.
Retail Advisory Group is a boutique retail consultancy led by John Scales, providing retail performance, customer experience, leadership, fractional leadership, diagnostic, project management, performance improvement and motivational speaking services. The firm serves retailers through flexible consulting and leadership support services.